Customer care

Shipping

The details before you buy.

Review current shipping information and contact customer care with any order questions.

Thank you for shopping with Aromisca. We are committed to preparing and delivering your order with care.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed. Orders are not processed, shipped, or delivered on weekends or holidays.

During high-volume periods, launches, promotions, or holidays, processing may take longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Rates and Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout.

Estimated delivery times depend on your shipping destination and the shipping method selected at checkout. After your order has been processed and handed to the carrier, estimated delivery times are generally:

  • Standard shipping: 3–7 business days
  • Expedited shipping: 1–3 business days, if offered

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of Aromisca's control.

Order Tracking

When your order ships, you will receive a shipping confirmation email with tracking information, when tracking is available. Please allow up to 24–48 hours for tracking information to update after the carrier receives your package.

Shipping Address Accuracy

Please review your shipping address carefully before placing your order. Aromisca is not responsible for orders shipped to an incorrect address provided by the customer.

If you need to request an address change, contact us as soon as possible at paradimeenterprise@gmail.com. We cannot guarantee changes once an order has been processed or shipped.

Lost, Stolen, or Damaged Packages

If your package is lost, damaged, or arrives with an issue, please contact us at paradimeenterprise@gmail.com within 7 days of the delivery date or expected delivery date. Include your order number and photos of any damaged item or packaging when applicable.

We will review the situation and work with you toward an appropriate resolution. Carrier investigations may be required before a replacement or refund can be approved.

International Shipping

We currently ship only within the United States.

Questions

For questions about your order or shipping, please contact us at paradimeenterprise@gmail.com.