Customer care
Frequently Asked Questions
A clear place to start.
Answers to the questions we hear most from fragrance shoppers.
Questions about our fragrances? Find answers below.
Are Aromisca fragrances authentic?
Yes. Aromisca is an authorized reseller, and every fragrance we carry is sourced through legitimate supply channels, not gray-market or unauthorized sources.
How do I choose the right fragrance?
Start with the scent family and the top, heart, and base notes listed on each product page. Top notes are what you smell first; heart notes emerge as the fragrance settles; base notes are what lingers longest. Bright, citrus-forward top notes tend to suit daytime wear, while deeper amber and woody bases work well for evening.
How long does a fragrance typically last?
Longevity depends on concentration and individual skin chemistry. Eau de parfum concentrations generally wear longer than eau de toilette. Check each product page for its specific concentration.
Is this a tester or a new, sealed bottle?
Product condition is noted on each listing. If it isn't specified, contact customer care before ordering and we'll confirm.
Do you offer samples or travel sizes?
Available sizes are listed on each product page. Not every fragrance comes in every size, so check the listing or reach out if you're looking for something specific.
What is your return policy?
Full eligibility windows and condition requirements are on our Returns page.
How long does shipping take?
Current processing and delivery times are on our Shipping page.
How can I reach customer care?
Use the Contact page to send a message and our team will get back to you.